Last updated: 6 October 2026
This page explains how to delete your WashMás app account (listed on Google Play under the developer Multidigital.es) and your data, even if you no longer have the app installed, what is deleted, what is kept and for how long. It is consistent with our privacy policy.
In the app (immediate)
- Open the WashMás app and log in.
- Go to the Account tab and tap "Delete my account".
- Confirm. The account is deleted right away and you are logged out.
If you signed in with Apple, deleting the account also revokes WashMás's access in your Apple account: the app asks you to confirm with Face ID. If you cancel, the account is still deleted, but without that revocation. In that case, or if for any reason it could not be revoked, you can remove it yourself on your iPhone: Settings → your name → Sign in with Apple → WashMás → Stop using.
Before deleting it you can save a copy with "Download my data", in the same Account tab.
Without the app
Email us at hello@washmas.app from your account's email address, with the subject "Delete my account". This lets us check that the account is yours. If you signed in with Apple and hid your email, write from any address and we will tell you how to verify it.
We will reply and delete the account within the time set by the GDPR (Art. 12(3)): one month at most from receiving your request. Only if the request were particularly complex could this be extended by two further months, and we would tell you within the first month.
What is deleted
- Your account and sign-in methods: email and password, Google or Apple. All your open sessions are also closed.
- Your profile: first and last name, email, any optional details you added, your acceptance of the policy and your statement that you are over 18.
- Your links to the laundromats you joined.
- Your "Diviértete" game plays (game, laundromat, date and score).
- Your phones' notification identifiers, the machines you asked us to watch and your notification preferences.
What is kept and for how long
- Your washes and payments (machine, date, time, amount, payment method and payment reference) are also records of the laundromat, which its owner must keep under their commercial and tax obligations. They are kept for the store without being linked to you, for as long as the owner sets under those obligations. WashMás never stores your card number.
- If you work at a laundromat: the cash collections and operations you recorded are that laundromat's data. They are kept, and each cash collection records the name of the person who made it.
- Technical logs of our providers, such as email sending logs or error reports, are kept for the limited period each service sets. Error reports do not include your name or email.
If you sign up and never confirm your email, or sign in with Google or Apple and never accept the policy, that sign-up is deleted automatically after 30 days.
Backups: deleted data may remain for up to 8 days in the daily backups, which are deleted automatically. If a backup were ever restored, the deletions would be applied again.
Delete some data without deleting your account
If you want to keep your WashMás app account (developer on Google Play: Multidigital.es) but delete some of your data:
- Yourself, in the app: in Account → "Profile and data" you can clear the optional details (date of birth, gender and address), and when you turn off notifications or log out we delete that phone's notification identifier and the language stored with it.
- By email: write to hello@washmas.app from your account's email address, with the subject "Delete some data", saying which data you want deleted. For example: your "Diviértete" game history, your phones' notification identifiers, your notification preferences or, if you work at a laundromat, the photos you uploaded (they belong to the store, so we coordinate it with its owner). We will reply and do it within the GDPR time limit: one month at most, extendable by two further months only for complex requests, telling you within the first month.
What cannot be deleted without closing the account: the data the account needs to work (your email and sign-in method, your name, your acceptance of the policy and your statement that you are over 18) and the records each laundromat's owner must keep by law, such as your washes and payments. To delete the former, delete your account. The latter are kept for the store for as long as its owner sets under their commercial and tax obligations, also if you delete your account, and are then no longer linked to you.
Retention: game plays are kept until you ask us to delete them or delete your account; your profile and your links to laundromats, until you change them or delete your account; the notification identifier, until you log out on that phone, turn notifications off or delete your account. What we delete may remain for up to 8 days in the daily backups, which are deleted automatically; if a backup were ever restored, the deletions would be applied again.
Who is responsible
- WashMás (Francisco Javier González Martín, tax ID 78854910P) is the controller of your app account and deletes it.
- The owner of each laundromat is the controller of the washes and payments made at their store. WashMás processes them on the owner's behalf, as technology provider. The owner's details appear on the QR page of their machines. To exercise your rights over those records, you can contact the owner or us, and we will pass your request on.
If you are not satisfied with how we handled your request, you can complain to the Spanish Data Protection Agency (AEPD).